Refund policy

This policy applies to purchases made through The Original Rum Bum® online store and currently applies to UK customers.

We offer a 30-day voluntary returns policy. This means you have 30 days after receiving your order to request a return. This policy is provided in addition to your statutory consumer rights.

Eligibility for a Return

To qualify for a voluntary return:

  • Alcohol bottles must be unopened, unused and have their original seals intact.

  • Merchandise must be unworn, unused and returned with any original tags.

  • Items must be returned in their original packaging.

  • You must provide your receipt or other proof of purchase.

These conditions do not limit your legal rights where an item is faulty, damaged, incorrect or not as described.

Starting a Return

To request a return, please email info@theoriginalrumbum.com with your order number and the reason for your request.

All returns must be authorised before they are sent. If your return is accepted, we will provide the return address and instructions explaining how to send your item.

Please do not send returns to our registered or business address unless we have specifically instructed you to do so. Items returned without prior authorisation may not be accepted.

You can contact us with any questions about a return at info@theoriginalrumbum.com.

Return Postage

For an eligible change-of-mind return, you are responsible for the cost of returning the item. We recommend using a tracked and suitably insured delivery service, as the item remains your responsibility until it reaches us.

If an item is faulty, damaged, incorrect or not as described, we will provide appropriate return instructions and cover reasonable return costs.

Damaged, Faulty or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us as soon as reasonably possible at info@theoriginalrumbum.com.

Please include your order number and photographs showing the problem where appropriate. We will assess the issue and arrange a suitable replacement or refund.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

UK Cancellation Rights

Under the Consumer Contracts Regulations 2013, you normally have the right to cancel an online order without giving a reason.

You must tell us that you wish to cancel within 14 days of receiving your order. After notifying us, you then have a further 14 days to return the goods.

To exercise this right, email info@theoriginalrumbum.com with your order number and a clear statement that you wish to cancel.

You are responsible for return postage for a change-of-mind cancellation unless we tell you otherwise. Where the cancellation applies to your complete order, we will refund the cost of standard outbound delivery. Additional charges for an enhanced or express delivery service will not be refunded.

You may inspect an item as you would in a shop. If it has been handled beyond what is reasonably necessary and its value has been reduced, we may make an appropriate deduction from the refund where permitted by law.

Items That Cannot Be Returned Under Our Voluntary Policy

We cannot accept the following as voluntary change-of-mind returns:

  • Opened or partially consumed bottles of alcohol

  • Personalised or custom-made products

  • Items that have been used, damaged after delivery or are no longer in a saleable condition

These exclusions do not apply where an item is faulty, damaged on arrival, incorrect or not as described. Your statutory consumer rights remain unaffected.

Exchanges

The simplest way to exchange an eligible item is to request a return. Once the return has been accepted, you can place a separate order for the replacement item.

Where an item is faulty, damaged or incorrect, please contact us before placing another order so that we can arrange the appropriate resolution.

Refunds

We will let you know when your return has been received and inspected.

Approved refunds will be made to the original payment method. Where your statutory cancellation rights apply, we will process the refund within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.

Your bank or payment provider may require additional time to credit the money to your account.

If you believe your refund is overdue, please contact info@theoriginalrumbum.com.

Contact

For questions about returns or refunds, please contact:

info@theoriginalrumbum.com