This policy applies to purchases made through The Original Rum Bum Store and is valid for UK customers only.
Returns Window
You have the right to return eligible items within 30 days of receiving your order.
To initiate a return, you must email us at info@theoriginalrumbum.com.
Do not send returns to our business address without authorisation. Unauthorised returns will not be accepted.
Eligibility Criteria
To be eligible for a return:
If your return meets the criteria and is approved, we will send you the return instructions.
Product-Specific Return Policies
Some products, particularly machinery or specialist equipment, may have different return terms.
Please check the individual product pages for return eligibility.
Faulty, Damaged, or Incorrect Items
You have the legal right to return items that are faulty, damaged, or not as described under the Consumer Rights Act 2015.
Please contact us immediately at info@theoriginalrumbum.com with your order number and supporting details (e.g., photos or videos).
If confirmed, we will offer a replacement, repair, or full refund, including standard delivery charges, at no cost to you.
Exclusions – Non-Returnable Items
The following items are excluded from returns:
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved:
Your refund will be issued to the original payment method within 10 business days
Please note that your bank or payment provider may take additional time to process the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@theoriginalrumbum.com.
Your Legal Right to Cancel (Distance Selling Regulations)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without needing to provide a reason.
To exercise this right, you must notify us in writing within 14 days of receipt. Items must be returned in original condition, unused, and at your own expense.
This cancellation right does not apply to:
For any questions about returns, refunds, or warranties, please contact us at info@theoriginalrumbum.com.
Returns Window
You have the right to return eligible items within 30 days of receiving your order.
To initiate a return, you must email us at info@theoriginalrumbum.com.
Do not send returns to our business address without authorisation. Unauthorised returns will not be accepted.
Eligibility Criteria
To be eligible for a return:
- The item must be unused, in original condition, and in its original packaging
- Proof of purchase is required (e.g., order confirmation email or receipt)
- Return requests must be made within the 30-day window
- Return shipping costs are the responsibility of the customer
If your return meets the criteria and is approved, we will send you the return instructions.
Product-Specific Return Policies
Some products, particularly machinery or specialist equipment, may have different return terms.
Please check the individual product pages for return eligibility.
Faulty, Damaged, or Incorrect Items
You have the legal right to return items that are faulty, damaged, or not as described under the Consumer Rights Act 2015.
Please contact us immediately at info@theoriginalrumbum.com with your order number and supporting details (e.g., photos or videos).
If confirmed, we will offer a replacement, repair, or full refund, including standard delivery charges, at no cost to you.
Exclusions – Non-Returnable Items
The following items are excluded from returns:
- Perishable goods
- Personal care or hygiene items
- Customised or personalised items
- Hazardous materials or flammable liquids
- Gift cards or digital downloads
- Sale or clearance items (unless faulty)
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved:
Your refund will be issued to the original payment method within 10 business days
Please note that your bank or payment provider may take additional time to process the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@theoriginalrumbum.com.
Your Legal Right to Cancel (Distance Selling Regulations)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without needing to provide a reason.
To exercise this right, you must notify us in writing within 14 days of receipt. Items must be returned in original condition, unused, and at your own expense.
This cancellation right does not apply to:
- Personalised or custom orders
For any questions about returns, refunds, or warranties, please contact us at info@theoriginalrumbum.com.
